Cluster Director Group & Events Qasr Al Sarab Desert Resort Anantara

Responsibilities of Cluster Director Group & Events

• Confirm with guests, all information pertaining to the event they are planning, and to organize and distribute all information to departments through memos, banquet event orders, directives, resumes and rooming lists.
• A group summary resume must be produced for each group in the hotel in the required format.
• Confirmation of billing procedures, receiving deposits and establishing credit facilities as required.
• To coordinate with outside vendor entertainment, electrical, audio-visual, display, floral, etc. to accommodate requirements of the guest.
• Working with the Director of Food and Beverage and Executive Chef create menus to satisfy client’s individual needs, while maintaining hotel food and labour costs.
• Ensure delivery of expected guest service through follow up and coordination with other hotel departments.
• Work independently within given parameters and maintain a positive attitude within a very busy environment.
• Ensure all Anantara and Qasr Al Sarab service standards are adhere to for all client activity.
• Chair (within Resident Manager and Director of Food and Beverage) the periodic group arrival meetings to ensure the hotel operation is fully aware of all details and prepared to host the groups.
• Prompt response to guest enquiries for information within 24 hours of receiving such a request.
• Negotiate prices, prepare accurate quotes and then confirm by written contracts as necessary and in accordance with the pricing guidelines determined by market conditions.
• Complete site inspections working with the hotel operations team to deliver an exceptional experience.
• Active participation in Departmental meetings, team building efforts and other like activities.
• Assist with the compilation of competitive intelligence information.
• All other reasonable requests that are made by the leadership of the Department and Hotel.
• Adherence to Company Green Initiatives.

Requirements of Cluster Director Group & Events

Skills and Knowledge Desired

• Relocate to Remote Area.
• Passion for excellent service.
• Excellent team player and great communication skills.

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