Cluster Assistant Learning and Development Manager Accor Hotels

Aparthotel Adagio Dubai Deira is currently seeking suitable candidate for position of Cluster Assistant Learning and Development Manager. The role holder is responsible to assist the Cluster Talent & Culture Manager in the development of a comprehensive training plan of all training activities for the year to be reviewed quarterly and recommendations made where necessary.

Responsibilities of Cluster Assistant Learning and Development Manager

• Assist the Cluster Talent & Culture Manager in managing and developing the Heartiest, ensuring that they are developed to their maximum potential and efficiency and monitor their performance to stay current with Accor philosophies and methodologies.
• Advise the Cluster Talent & Culture Manager of any new support materials that would be beneficial to the hotel.
• Ensure that monthly and weekly training schedules are distributed timely.
• Ensure the training of Departmental trainers and their maximum utilization in each department.
• Schedule regular meetings with respective Departmental trainers and their Department Heads to discuss training matters.
• Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules.
• Plan, implement and monitor in conjunction with the Talent & Culture Manager and management team.
• Orientation Training
• Assist the Cluster Assistance Hygiene Manager with DHA related training
• Health and Safety Training
• Language Training
• INES Online Trainings
• Mandatory Trainings set by Dubai Municipality
• Accor sustainability Initiatives
• Company Sports & Social Events
• Review the progress of the Heartist Program and make recommendations where necessary.

What You’ll Do More?

• Be responsible for the compilations and implementation of the following Heartists communications:
• Heartist Handbook
• Heartist Newsletter
• Heartist Notice Boards
• Knowledge Tree
• Handle all types of Audit documentations up-to-date
• Ensure a strong, creative and effective communication system within the hotel to keep Heartists informed on all training activities.
• Maintain an effective filing system for proper maintenance of all training documentation, records and materials.
• Initiate and maintain annual assessments of the training efforts in the hotel.
• Maintain an up-to-date computerized Training Record system.
• Identify candidates both internally and externally for Intern/Management Training Programs.
• Monitor progress of Cross Training / Interns / Management Trainees during their placements.
• Hold regular meetings with Cross Training / Interns / Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.
• Ensure timely submission of Evaluation of these Trainees.
• Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD’s accordingly.
• Administer documentation associated with the Accor Heartist Program
• Assist the Cluster Talent & Culture Manager in building of an efficient team of Heartist by taking an active interest in their welfare, safety and development.
• Ensure that all Heartists provide a courteous and professional service at all times.
• Produce the T&C indicator report and any other report related to training.
• Prioritize tasks and deadlines through his coordination skills.

Requirements of Cluster Assistant Learning and Development Manager

• Bachelors degree in hospitality management, tourism or in related field.
• Minimum 3-5 years’ experience in hotel Human Resources/ Talent & Culture operations with strong knowledge segmentation.
• Previous experience in similar position a strong asset Assistant Learning & Development Manager role an asset

Skills and Knowledge Desired

• Service focused personality is essential and previous leadership experience required.
• Proven record of growth in Talent & Culture performance indicators
• Leadership experience in a unionized environment.
• Able to work calmly under pressure in a fast paced and constantly changing environment.
• Possess excellent interpersonal, written and verbal communication skills.
• Excellent team player.
• Proven ability to influence employees to excellence.
• Solid knowledge of Hospitality and Accor Hotel Procedures.

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