Cloud Command Center Lead Emirates Integrated Telecommunications Company UAE

Emirates Integrated Telecommunications Company is seeking a Cloud Command Center Lead at Du’s Headquarters in UAE. This job has recently been posted on du’s careers website and desirous candidates meeting the eligibility criteria are encouraged to apply.

Duties of Cloud Command Center Lead

Team Management:

• Lead and manage a team of subject matter experts, providing guidance, mentorship, and performance evaluations.
• Foster a collaborative and productive team environment, promoting professional development and knowledge sharing.

Infrastructure Maintenance and Support:

• Ensure the availability, performance, and reliability of the Cloud infrastructure components, including network devices, servers, storage systems, and data centers.
• Oversee the resolution of infrastructure-related incidents, problems, and service requests, ensuring timely and effective responses.

Troubleshooting and Problem Solving:

• Full responsibility of the du Cloud Services and Infrastructure
• Investigate and analyze complex infrastructure issues, identifying root causes and implementing appropriate solutions.

Optimization and Enhancements:

• Collaborate with technology stakeholders to identify opportunities for infrastructure improvements, capacity planning, performance enhancements, and cost optimization.
• Participate in the planning and implementation of infrastructure upgrades, migrations, and technology refresh cycles, ensuring minimal disruption to business operations.

Relationship Management:

• Establish and maintain strong working relationships with internal users, business units, and external vendors to understand their infrastructure support needs and expectations.
• Serve as a liaison between the infrastructure support team and other departments, facilitating effective communication and coordination.

Job Requirements For Cloud Command Center Lead

Qualification

• Bachelor of Engineering (B.E) in CS&E, E&C, E&E, MCA or Master’s degree in computer science or information Systems
• International Certifications (MCSE / MCP /CCNP certification preferred), PMP, ITIL, Agile.

Experience

• Minimum 12 years of experience in Managed Service environment
• 5 years of experience in managing a team, Operations (Infra/Apps) and Service Delivery.
• Proven experience in Infrastructure technologies (VMWare, VCD, VROPS, VRLI, Rubrik, Avamar, SQL & Oracle DBA, Windows and Linux Administration, Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications).

Skills & Knowledge Desired

• Language proficiency in the following languages – English/Arabic.
• Must have knowledge on using the following tools: HP Service. Management, Exchange, Cisco ACI, UCS and Zenos, Manage Engine, HP SM, Mobile Device Management, knowledge on Exchange, AD, VMWare.
• Knowledge in different technologies such as Microsoft, SQL Server, Oracle, OpenStack, NSX, Kubernetes platform.

Job ID

• 11051

Front End Developer Emirates Integrated Telecommunications Company UAE