Clinic Supervisor American Hospital Dubai

American Hospital Dubai is actively recruiting suitably qualified candidate for the job position of a Clinic Supervisor. This job was posted by hospital’s career page on 21 November 2023 and is open for applications.

Purpose of A Clinic Supervisor

• Supervise the daily workflow in the clinic ensuring patient satisfaction and workflow efficiency.
• Monitors and meets the set targets for no-shows and cancellations, daily attendance, Press Ganey filled surveys including the feedback of the patient in the surveys, approves not utilized tests and the outstanding bills.
• Oversees the attendance and work of the patient relations executives and porters. Works as a team with the senior nurse and assists the director of the clinics in generating reports and analyzing them.

Job Duties of A Clinic Supervisor

• Ensures that the clinic opens on time and that the schedule of the physicians is open as per policy.
• Makes sure that all patients are called to be pre-screened and to check if they confirm the appointments.
• Follows up on the no-shows and cancellations and ensures that they are together below 15% and that the attendance is more than 85%.
• Supervise the work of the staff ensuring high patient satisfaction and a smooth workflow.
• Liaises with marketing to ensure all the offline and digital material reflects the current services of the clinic and the physicians.
• Ensures all new physicians and staff have a clinic-specific orientation.
• Ensures attendance by all Clinic staff, Information Desk and Porters at clinic-based in-services or other educational events as required.
• Participates in Clinic-wide performance improvement activities.
• Provides direct supervision to the staff. Organizes and communicates their assignments and responsibilities.
• Promotes the effective orientation, precepting and support of new staff.
• Participates in the recruitment of staff and encourages and promotes the retention of all staff.
• Establishes and maintain effective administrative process in the unit.
• Prepares quarterly reports of the clinic outcomes.
• Assists the director of the clinic in conducting monthly QI meetings including preparing the agenda, writing the minutes and following up on what was discussed and sending the signed minutes to the Quality department.
• Monitors cash outstanding/ Employer details report on a daily basis. Investigates all accounts of patient walkouts, and late charges entries.

Qualification

• Bachelor’s Degree in Business Administration.

Experience

• At least 5 years of experience in a management capacity in a clinic or similar setting.

Knowledge & Skills Desired

• Full knowledge of Clinic services.
• Knowledge of Medical Terminologies.
• Computer application literacy (in Cerner, Oracle, Excel, PowerPoint, etc.)
• Excellent English verbal and written communication skills.

Job Identification

1898

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