Client Success Manager Plum Jobs Dubai

Plum Jobs is hiring a UAE experienced B2B SaaS technology Key Account Manager with experience managing complex customer engagements and technical SaaS products and digital transformation in customer success, account management, client acquisition and business development roles.The role is responsible for a portfolio of new and existing B2B clients supporting them at each stage of their customer lifecycle ensuring they optimize the value from the technology platform and integrated service. The client provides award winning SaaS solutions to enterprise clients across a diverse portfolio of retail, government and entertainment clients across multiple geographies. 

Responsibilities of Client Success Manager

• Develop and execute strategic account management to ensure that B2B clients are
• Derive tangible business value from the solutions and services and ultimately increase client retention and revenue growth.
• Manage the full life cycle of client post-sales journeys from onboarding to renewal, including regular cadence check-ins, business reviews.
• Leveraging all opportunities to upsell and cross sell solutions and increase AMC renewals.
• Key contributor to a fast-paced cross functional team of product road mapping and engineering, sales and marketing.
• Contribute to the overall strategy of revenue growth across all accounts.
• Work cross functionally with the sales team to develop and execute joint plans to address at-risk customers.
• Conduct business reviews that deliver valuable business insights and roadmap alignment.; deliver value to clients whilst aligning to meet retention and growth goals for the business.
• Drive NPS (Net Promoter Score) and client satisfaction.

Requirements of Client Success Manager

• Bachelor’s degree.
• 10 – 15 years B2B experience in client success / technical key account management – results driven with a strong demonstrable track record in increasing market share through client satisfaction, retention and revenue.
• UAE driving license is mandatory.
• Currently living in the United Arab Emirates – must be able to live and work in Dubai.

Skills and Abilities Desired

• Customer lifecycle of onboarding, implementation, launch, post-launch, adoption, expansion, and renewal in a retail SaaS technology environment.
• Technically and commercially astute to directly generate revenue growth by influencing buying decisions.
• Key account management to ascertain customer business requirements.
• Expertise in client on-boarding, project and change management within a metrics driven B2B SaaS and cloud environment.
• Demonstrating value realization and opportunities for upselling solutions and services and client retention.
• Commercial and financial acumen – demonstrated ability to develop marketing strategies and business plans, as well as analyzing customer and market insights and market spend effectiveness.
• Ability to challenge decision makers on their organizational and digital transformation readiness.
• Ability to communicate with product development team regarding new feature requests by customers.
• Uderstanding the feasibility and execution plans.
• Consultative approach to digital business transformation – solutions driven with capabilities to navigate complex client organizations and translate product-based value drivers to business outcomes.
• UAE driving license is mandatory.
• Fluent in English.
• Ability to translate data into valuable information that influences multi-level client stakeholders.
• High level of intelligence to understand and learn complex technical SaaS products.
• Customer first mindset with a passion for building long-lasting client partnerships.
• Being an advocate for customers by being the voice of the customer.
• Excellent interpersonal and communication skills with the ability to influence effectively at all levels, including executive and C-level.

Plumber Al Mirfa Edge by Rotana Abu Dhabi