Client Relations Specialist, Abu Dhabi Ports UAE

Abu Dhabi Ports presently has a job opening for eligible candidate for position of a Client Relations Senior Specialist in UAE. This job has recently been posted by Abu Dhabi ports and is inviting applications from all interested and desirous candidates.

Job Purpose of A Clent Relations Specialist

• Provide services to KEZAD clients and Act as their reliable interface between clients and KEZAD Back office entities.
• Establishing a relationship with the clients, maintaining it and strengthening it.

Duties of A Client Relations Specialist

• Conduct orientation Conduct orientation meetings for new signed agreements.
• Managing all communication with customer after being converted from a lead.
• Act as the interface between customers and KEZAD Back office entities.
• Promotes KEZAD to clients.
• Follows up on Client’s disputes / complaints and handles any issues customer has regarding his business.
• Maintaining proactive communication with the Client.
• Providing technical guidance to Clients when possible to facilitate obtaining approvals , clearances, and permits.
• Collects client feedback and shares feedback with internal parties to improve customer processes.
• Follow up from Aging Report and process the escalation.
• Updating the transaction log in the system after every interaction with the customer.
• Review and check completeness of Investor Pack.
• Deliver KEZAD services (service requests, queries and complaints)Within agreed service level.
• Follow up with authorities in resolving customers concerns/issues.
• Assisting the client in filling required forms.
• Attend to any other task as assigned by management.
• Client Relations will act as the liaison point between the front office and the back office to handle customer requests.
• Client Relations will coordinate with Customer Relations Manager to resolve complex customer issues.

Who Can Apply?

Qualification

• Bachelor’s Degree or Diploma in Business Management or Administration.

Experience

• Minimum 5 years’ experience in customer facing positions.

Skills Desired

• Good understanding of back-office operations.
• Use MS Office and CRM applications to manage client Requests.
• Ability to classify the nature of requests and forward them to the relevant department.

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