Client Engagement Specialist Johnson Controls Dubai, UAE

Johnson Controls UAE is actively looking to hire suitable candidate for job position of Client Engagement Specialist. This job has recently been posted by company’s career page and is now open for all aspiring candidates.

Job Purpose of A Client Engagement Specialist

• Responsible for providing program coordination, support and expansion for major customers and their bespoke requirements.
• Supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets.

Job Duties of A Client Engagement Specialist

• Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters.
• Manage relationships within the Customer including, but not limited to, category management, loss prevention or asset protection, store operations, Traffic Solutions .
• Collate record and report progress internally and externally for Direct and Indirect business verticals.
• Review monthly targets for inspection performance.
• Interact with web portals and customer reporting interfaces.
• Improve customer service delivery in conjunction with Local and Central teams.
• Attend customer performance meetings , Support Key Account managers and sales management.
• Identify and Investigate solutions to achieve solutions to retail business challenges.

Qualification & Experience

• University Degree in relevant subject desirable.
• Minimum 3 years experience in retail operations or customer handling roles within GCC region.
• Recent or Past experience in a customer facing environment which is a mix of Sales and Customer handling roles.
• Recent or Past experience in retail or product knowledge of EAS, Loss Prevention, retail automation solutions.

Knowledge & Skills Desired

• Proven track record of achievement in customer service excellence.
• Demonstrate the ability to network with relevant groups.
• Excellent communicator.
• Ability to prioritize tasks and achieve goals.
• Proficient in Microsoft Office products.
• Proven skills in data handling programs, program planning applications and web portal interfaces.
• Valid UAE driving license.

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