Client Advisor Tanagra Chalhoub Group Dubai

As a Client Advisor Tanagra ( flagship brand linked to Chalhoub Group) in Unit GS, 075, Financial Center Rd, Downtown Dubai, Dubai, UAE will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in store. This is an Intermediate level full time job. And salary can range between 7000-12000 AED/month.

Responsibilities of Client Advisor

• Will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews.
• Drive client relationships within an omni channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard operating procedures. (SOPs) 
• Ensure click and collect are conducted within SLAs. (Service-level agreement) 
• Ensure customer data is properly capture in adherence to marketing team requirements.
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in store CX initiatives.
• Provide input to what’s working well/what’s not working well within the store.

Requirements for Role of Client Advisor

• Bachelor’s Degree in business, finance, marketing, communications, or a related field.
• 2+ years of experience in a sales or customer service role.

Skills And Knowledge Desired

Strong English communication skills.

Benefits

A competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Senior Associate CRM Chalhoub Group Dubai