Client Advisor Devialet Chalhoub Group

Client Advisor in Devialet in Mall of the Emirates, Sheikh Zayed Rd, Al Barsha, Al Barsha 1, Dubai, UAE will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. This is an Intermediate level full time job. And salary can range between 5000-7000 AED/month.

Responsibilities of Client Advisor

• Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members
• Promote the Group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition
• Build and maintain guest experience standards in order to build strong loyalty.
• Ensure efficient collection of customer data in adherence to the marketing team.
• Collect data on customer behavior, top sellers, and slow movers to support business reviews.
• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers
• Participate in the brand’s events and support with in-store marketing events and activations.
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Customer Centricity
• Executing and promoting exceptional customer service and relations in stores and customer home visits
• Attend to customer needs, sales, special order and repairs.
• Support in-store customer experience.
• Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations.

What you will do more

• Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
• Operational Excellence
• Prepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality.
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)
• Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
• Provide feedback on store functionality.

Requirements for Role of Client Advisor

• High school diploma.
• 2 years of experience in a client advisory or retail sales role.

Skills And Knowledge Desired

• Luxury Audio & Tech background and Luxury Home & Lifestyle background.
• Strong communication skills.
• Ability to deliver exceptional service and build a strong client database.
• Currently based in the UAE and able to relocate to Dubai.

Retail Manager Maxmara Chalhoub Group Dubai