Captain DAMAC Hills 2 Hotel Rotana Dubai

Job Description

DAMAC Hills 2 Hotel Rotana Dubai is currently looking for dynamic, and self-motivated Captain who want to move their careers forward. As a role holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.

Responsibilities of Captain

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
Practice good customer relations and attend to customer complaints and queries satisfactorily.
Ensure the Outlet is set-up for service and supervise for a smooth operation.
Direct and supervise the service team to ensure that all duties are performed as per standards.
Ensure that all colleagues have received adequate training to perform their duties.
Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available.
Ensure minimum wastage, breakage and spoilage.
Actively use up selling techniques by exceeding guest expectations and to increase revenue.

Requirements of Captain

You should ideally have a diploma / degree in the hospitality field.
Maximum of 2 years experiences in a similar role.

Skills and Knowledge Desired

You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable.
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character.
You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike.