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Call Centre Executive NMC Healthcare Sharjah

  • Full time
  • Al Sharjah, United Arab Emirates, Al Sharq Street, Sharjah, AE View on Map
  • @NMC Healthcare posted 4 months ago
  • Posted : December 29, 2024 -Accepting applications
  • Salary: د.إ4,000.0 - د.إ6,000.0 / Monthly
  • View(s) 185

Job Detail

  • Job ID 29463
  • Career Level  Intermediate
  • Experience  2 Years
  • Gender  Male Female 

Job Description

NMC Healthcare presently has a job opening for suitably qualified and experienced candidate for position of a Call Centre Executive at Al Sharq Street, Sharjah, AE. This is an Intermediate level full time role. For this position salary ranges from 4000-6000 AED, which may be slightly negotiable during the interview process.

Responsibilities

  • Answering and relaying calls from patients and customers and addressing their needs appropriately.
  • Booking, rescheduling, and cancelling appointments as per each patient’s convenience
  • Ensuring customer satisfaction and following up on resolving patients’ complaints.
  • Reporting to superiors about the customer reviews/feedback received.
  • Being up to date about the prices, offers and doctors available at the clinics.
  • Providing clear and correct information to the customers according to requirement.
  • Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
  • Responding to website chats and meeting the needs of online customers.
  • Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
  • Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.
  • Simplifying interfacility communication in relation to the availability of doctors and services.
  • Recording and recognizing the trend of calls to duly inform the management.
  • Preparing reports as required by superiors.
  • Handling calls efficiently without impeding quality of service.
  • Maintaining a calm and professional demeanor when interacting with customers or colleagues.

Requirements for Role of Call Centre Executive

  • High school diploma or equivalent.
  • 1-2 years of experience in a call center environment.

Front Office Executive NMC Healthcare Sharjah

Required skills

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