Call Centre Executive Job in NMC, UAE

Full time @NMC Healthcare posted 17 hours ago
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Job Description

A Call Centre Executive also known as a call center representative or agent, is responsible for handling incoming customer calls, addressing inquiries, resolving issues, providing information about products or services, and sometimes selling products, all while maintaining a high level of customer service and adhering to company policies and procedures.

Job Description

  • A call center executive, also known as a call center representative or agent, is responsible for handling incoming customer calls.
  • Answering and relaying calls from patients and customers and addressing their needs appropriately.
  • Booking, rescheduling, and cancelling appointments as per each patient’s convenience
  • Ensuring customer satisfaction and following up on resolving patients’ complaints.
  • Reporting to superiors about the customer reviews/feedback received.
  • Being up to date about the prices, offers and doctors available at the clinics.
  • Providing clear and correct information to the customers according to requirement.
  • Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
  • Responding to website chats and meeting the needs of online customers.
  • Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
  • Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.
  • Simplifying interfacility communication in relation to the availability of doctors and services.
  • Recording and recognizing the trend of calls to duly inform the management.
  • Preparing reports as required by superiors.
  • A Call Centre Executive Handling calls efficiently without impeding quality of service.
  • Maintaining a calm and professional demeanor when interacting with customers or colleagues.

Responsibilities

  • Answering and relaying calls from patients and customers and addressing their needs appropriately.
  • Booking, rescheduling, and cancelling appointments as per each patient’s convenience
  • Ensuring customer satisfaction and following up on resolving patients’ complaints.
  • Reporting to superiors about the customer reviews/feedback received.
  • Being up to date about the prices, offers and doctors available at the clinics.
  • Providing clear and correct information to the customers according to requirement.
  • Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
  • Responding to website chats and meeting the needs of online customers.
  • Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
  • Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.
  • Simplifying interfacility communication in relation to the availability of doctors and services.
  • Recording and recognizing the trend of calls to duly inform the management.
  • Preparing reports as required by superiors.
  • Handling calls efficiently without impeding quality of service.
  • Maintaining a calm and professional demeanor when interacting with customers or colleagues.

Qualification

  • Degree
Call Centre Executive Job in NMC, UAE

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