Call Centre Client Experience Agent IFZA Dubai

The Call Centre Client Experience Agent at IFZA revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure. This is a mid level full time role. The salary for this role ranges from 6000 AED to 12000 AED, which may be slightly negotiatable during the interview.

Responsibilities of Junior Accountant

• Acting as a first point of contact.
• Answering and distributing all incoming calls in a timely and professional manner.
• Delivering a positive and timely response to client enquiries
• Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients.
• Keep records of all calls in Call Center CRM in a comprehensible way.
• Meet individual and team qualitative and quantitative targets.
• Building and maintaining effective working relationships whilst promoting the company culture and values.
• Performing other job-related duties as assigned by Management.

Eligibility Requirements for Role of Call Centre Client Experience Agent

• Degree in Accounting or Finance.
• Minimum of 2 years’ experience as a Call Center agent or similar role in the UAE.

Skills Desired

• Full English proficiency.
• Additional spoken languages are an advantag.
• Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette.
• Customer-focused and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Excellent active listening and problem-solving skills.
• Intermediate computer literacy e.g., MS Office.
• Familiarity with CRM systems and practices.

Client Service Specialist Abu Dhabi Islamic Bank