Khaleej times

https://www.khaleejtimes.com/

Media Industry is presently hiring customer oriented and well spoken candidate for the job role of a Call Center Representative in Dubai. This job was published on Khaleej Times on 31 January, 2024. If you are willing to go for this job role then apply before the deadline.

Responsibilities of Call Center Representative

Handle inbound and outbound customer calls professionally.
Provide excellent customer service and resolve inquiries.
Document and update customer information in the system.
Follow communication scripts and guidelines.
Collaborate with the call center team for efficient operations.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets