Call Center Representative Consumer Goods Dubai

Consumer Goods industry are hiring Call Center Representative to join their customer focused team in Dubai. As a key player in their organization, you will be responsible for handling inbound and outbound calls, providing exceptional service, and addressing customer inquiries. If you have excellent communication skills, a positive attitude, and the ability to thrive in a fast paced environment, comapny want to hear from you.

Responsibilities of Call Center Representative

• Answer incoming calls and respond to customer inquiries.
• Provide information about products, services, and resolve customer issues.
• Utilize scripts and training to handle various customer scenarios.
• Maintain accurate and detailed customer records.
• Follow communication procedures, guidelines, and policies.
• Meet performance targets for call quality and efficiency.
• Collaborate with team members to ensure customer satisfaction.
• Stay updated on product knowledge and industry developments.
• Upsell products or services when appropriate.
• Escalate complex issues to appropriate channels.

Requirements of Call Center Representative

• Previous experience of less than 1 year in a call center or customer service role is a plus.

Skills and Knowledge desired

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Positive and customer-focused attitude.
• Ability to handle high call volumes and stressful situations.
• Basic computer skills and familiarity with CRM software.

How to Apply?

To apply please send your CV/Resume on given email.

Email: [email protected].

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Tagged as: Call Center Representative, Khaleej times jobs