Call Center Executive Khaleej times

Real Estate Industry is looking for a Call Center Executive that will be the liaison between their company and its current & potential customers. This vacancy was posted on Khaleej Times on 13 January 2024. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities of Call Center Executive

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics as a Executive.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Record accurate and detailed information in the CRM system.
• Provide information about products / services and address customer needs.
• Seize opportunities to up sell products when they arise.

Requirements of Call Center Executive

• Minimum a high school.
• 1-2 years of Proven experience in a similar role.

Skills & Knowledge Desired

• Ability to handle a high volume of calls and work under pressure.
• Familiarity with CRM software and call center procedures.
• Positive attitude and a commitment to customer service.
• Ability to work under pressure.
• Has telephone etiquette.
• Pleasant and clear telephone voice.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.

Call Center Agent Khaleej times