Call Center Executive IIQAF Group Dubai

IIQAF Groups is seeking a highly motivated and customer focused individual to join their team as a Call Center Executive. In this role, you will be the first point of contact for their clients and will play a key role in ensuring their satisfaction. This is a mid level full time role. The salary for this role ranges from 4000 AED to 8000 AED, which may be slightly negotiatable during the interview.

Duties of Call Center Executive

• Handle incoming calls from clients, providing excellent customer service and resolving any issues or concerns they may have.
• Educate clients on their products and services and assist them in choosing the right option for their financial needs.
• Keep accurate records of all conversations and transactions with clients.
• Proactively follow up with clients to ensure their needs are being met and promote products and services.
• Collaborate with other departments to resolve any complex or escalated client issues.
• Stay up-to-date with industry trends and changes, and continuously enhance knowledge of their products and services.
• Meet and exceed set targets and KPIs, such as call volume, first call resolution rate, and customer satisfaction.
• Contribute to the overall growth and success of the company through customer retention and effective communication with clients.

Eligibilty Requirements for Call Center Executive 

• High school diploma or equivalent.
• Bachelor’s degree in Business, Finance, or a related field.
• Minimum of 2 years of experience in a call center or customer service role, preferably in the financial industry.

Skills Desired

• Excellent communication and interpersonal skills, with the ability to build rapport and connect with clients.
• Strong problem-solving and conflict resolution skills.
• Knowledge of financial products and services and a passion for the industry.
• Ability to work in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and client needs.
• Proficient in MS Office and experience with CRM software or call center technology is a plus.
• Fluency in [additional languages] is an asset.

Call Center Executive Khaleej times

Administrative Assistant IIQAF Group Dubai