Call Center Agent Required in Dubai for Advertising Industry

Advertising industry is looking for motivated and customer focused Call Center Agent to join their team. The ideal candidates will have excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing support to ensure a positive customer experience.

Responsibilities of Call Center Agent

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Provide information about products/services, pricing, and availability.
• Assist customers with placing orders, processing returns, and resolving issues or concerns.
• Make outbound calls to follow up with customers, confirm orders, or conduct surveys.
• Accurately document customer interactions and maintain detailed records in the CRM system.
• Meet or exceed performance goals for call quality, productivity, and customer satisfaction.
• Collaborate with team members and supervisors to identify opportunities for process improvement and training.
• Stay up to date on product knowledge, company policies, and industry trends.

Requirements of Call Center Agent

• High school diploma or equavalent.
• Work experience of 1-2 years in similar role.

Skills and Knowledge Desired

• Excellent verbal and written communication skills.
• Strong active listening and problem solving abilities.
• Ability to navigate computer systems and software efficiently.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Positive attitude, patience, and empathy towards customers.
• Ability to work independently and as part of a team in a fast paced environment.

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