Call Center Agent NMC CosmeSurge Clinics Dubai

Call Center Agent at NMC CosmeSurge Clinics will be responsible for handling service/product related inquiries through calls, WhatsApp, social media, email or other sources. Also manages price inquiries, patient appointments and provides a high level of support and information to patients/guests. This is an Entry level full time job. And salary can range between 5000-10000 AED/month.

Responsibilities of Call Center Agent

• Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
• Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
• Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
• Educate patients on clinic services, appointment procedures, and any necessary preparations.
• Input and update patient information accurately in the lead and call management systems.
• Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
• Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
• Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
• Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
• Document and track patient interactions and feedback for reporting and analysis purposes.
• Maintain and provide relevant documents/trackers as per the operational requirements.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Be updated about the accepted insurance cards in the hospital/clinics.

Requirements for Role of Call Center Agent

• Any bachelor’s degree preferred.
• Minimum 1-2 year in a similar organization.

Medical Secretary NMC Royal Hospital Sharjah