Call Center Agent Khaleej times UAE

Consultancy Industry is presently hiring customer oriented and well spoken candidate for the job role of a Call Center Agent in Dubai. This job was published on Khaleej Times on 24 January, 2024. If you are willing to go for this job role then apply before the deadline.

Responsibilities of Call Center Agent

• Handle inbound and outbound customer calls professionally.
• Provide information, answer inquiries, and resolve issues.
• Follow call scripts and maintain a high level of customer service.
• Document customer interactions and transactions accurately.
• Collaborate with the call center team for efficient operations.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Requirements of Call Center Agent

• High school degree or equivalent
• Previous experience of 1 – 2 Years in customer service.

Skills & Knowledge Desired

• Excellent communication and active listening skills.
• Ability to work in a fast-paced and dynamic call center environment.
• Familiarity with call center software and systems.
• Commitment to delivering exceptional customer service.

Benefits

• Competitive salary and benefits package.
• Training and professional development opportunities.
• Collaborative and team-oriented work environment.

Center Agent Khaleej Times UAE

CARGO LOADER Shipping Khaleej Times Dubai

Kitchen Staff Restaurant Khaleej Times Dubai

Tagged as: Call Center Supervisor