Call Center Agent Khaleej Times UAE

Advertising Industry is presently hiring customer oriented and well spoken candidate for the job role of a Call Center Agent in Dubai. The selected candidate will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues in a professional and efficient manner. If you are willing to go for this job role then apply before the deadline.

Responsibilities of Call Center Agent

• Answer incoming calls and respond to customer inquiries with professionalism and courtesy
  
• Provide information and assistance to customers regarding products, services, and account details
  
• Resolve customer concerns and issues promptly and effectively
  
• Accurately document customer interactions and transactions in the system
  
• Collaborate with team members to ensure customer satisfaction and meet performance goals
  
• Stay informed about product updates, promotions, and company policies.

Requirements of Call Center Agent

• High school degree or equivalent
• 1-2 years of Proven experience in a similar role.

Skills & Knowledge Desired

• Excellent communication and interpersonal skills.
• Ability to handle a high volume of calls and work under pressure.
• Familiarity with CRM software and call center procedures.
• Positive attitude and a commitment to customer service.
• Ability to work under pressure.
• Has telephone etiquette.
• Pleasant and clear telephone voice.

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Tagged as: Call Center Supervisor