Call Center Agent Khaleej times

Real Estate Industry is presently hiring customer oriented and well spoken candidate for the job role of a Call Center Agent in Dubai. The selected candidate will be responsible to drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. If you are willing to go for this job role then apply before the deadline.

Responsibilities of Call Center Agent

• Answer incoming calls and assist customers with inquiries or concerns.
• Provide information about products / services and address customer needs.
• Process orders, payments & troubleshoot issues efficiently.
• Follow call scripts and guidelines to ensure consistent service.
• Record accurate and detailed information in the CRM system.
• Collaborate with team members to meet customer satisfaction targets.

Requirements of Call Center Agent

The eligibility requirements for role of Call Centre Agent are as under:

• Minimum a high school.
• 1-2 years of Proven experience in same or in a similar role.

Skills & Knowledge Desired

• Excellent communication and interpersonal skills.
• Ability to handle a high volume of calls and work under pressure.
• Familiarity with CRM software and call center procedures.
• Positive attitude and a commitment to customer service.
• Ability to work under pressure.
• Has telephone etiquette.
• Pleasant and clear telephone voice.

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