Call Center Agent, Canadian University Dubai UAE

Canadian University Dubai (CUD) presently has a job opening for eligible candidate for position of a Call Center Agent. Located in the city’s vibrant business district, CUD gives students unique opportunity to obtain a first class Canadian education while experiencing dynamic lifestyle of Dubai. CUD offers undergraduate and graduate degree programs based on a world leading international curriculum across disciplines in Architecture & Interior Design, Communication and Media,  Engineering, Applied Science and Technology, Management, Creative Industries, Environmental Health Sciences & Social Sciences, including Psychology & Applied Sociology.

Job Purpose of A Call Center Agent

Provide a world class student experience in all transactions, voice & non voice, inbound and outbound.

Job Duties of A Call Center Agent

• Managing administration, communicating, and coordinating with internal departments.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
• Researching required information using available resources.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.
• Recording details of comments, inquiries, complaints and actions taken.
• Managing administration, communicating, and coordinating with internal departments.

Eligibility Criteria?

Qualification

• Bachelor’s degree in related field.

Experience

• Minimum of 3 years working experience.
• 2 years nonvoice contact center experience and 1 year in voice.

Skills & Knowledge Desired

• English is must. Arabic and other foreign languages is a plus.
• Strong communication, both written and verbal.
• Strong time management & organizational skills.
• Comfortable working in fast paced environments.
• Computer literate.
• Phone skills, including familiarity with complex or multi line phone systems.
• Customer focus and service.
• C2 English level (EUCE) benchmark.
• Selling/teleselling/telemarketing skills is a plus.
• English typing speed (50 words/minute).
• Ability to work on shift basis and rotational days off.

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