Call Center Agent, Canadian University Dubai UAE

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 4000-10000 AED / Month

Canadian University Dubai

Canadian University Dubai (CUD) presently has a job opening for eligible candidate for position of a Call Center Agent. Located in the city’s vibrant business district, CUD gives students unique opportunity to obtain a first class Canadian education while experiencing dynamic lifestyle of Dubai. CUD offers undergraduate and graduate degree programs based on a world leading international curriculum across disciplines in Architecture & Interior Design, Communication and Media,  Engineering, Applied Science and Technology, Management, Creative Industries, Environmental Health Sciences & Social Sciences, including Psychology & Applied Sociology.

Job Purpose of A Call Center Agent

Provide a world class student experience in all transactions, voice & non voice, inbound and outbound.

Job Duties of A Call Center Agent

  • Managing administration, communicating, and coordinating with internal departments.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Call clients and customers to inform them about the company’s new products, services and policies.
  • Guide callers through troubleshooting, navigating the company site or using the products or services.
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
  • Researching required information using available resources.
  • Collaborate with other call center professionals to improve customer service.
  • Help to train new employees and inform them about the company’s customer management policies.
  • Recording details of comments, inquiries, complaints and actions taken.
  • Managing administration, communicating, and coordinating with internal departments.

Eligibility Criteria?

Qualification

  • Bachelor’s degree in related field.

Experience

  • Minimum of 3 years working experience.
  • 2 years nonvoice contact center experience and 1 year in voice.

Skills & Knowledge Desired

  • English is must. Arabic and other foreign languages is a plus.
  • Strong communication, both written and verbal.
  • Strong time management & organizational skills.
  • Comfortable working in fast paced environments.
  • Computer literate.
  • Phone skills, including familiarity with complex or multi line phone systems.
  • Customer focus and service.
  • C2 English level (EUCE) benchmark.
  • Selling/teleselling/telemarketing skills is a plus.
  • English typing speed (50 words/minute).
  • Ability to work on shift basis and rotational days off.

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