Call Center Agent Banking Industry Dubai – 27 June 2024

The Banking industry in Dubai is currently seeking candidate for the position of Call Center Agent to join them. This is a mid career, full time role. The salary for this role ranges from 3001 AED to 3500 AED which may be slightly negotiable during the interview.

Responsibilities of Call Center Agent

• Handle inbound and outbound calls in a professional and courteous manner.
• Address customer inquiries, resolve issues, and provide information about products and services.
• Maintain accurate records of customer interactions and transactions.
• Escalate unresolved issues to the appropriate departments or supervisors.
• Meet performance targets and call handling quotas.
• Provide feedback on the efficiency of the customer service process.
• Participate in training sessions to improve knowledge and performance.
• Stay updated on product and service information to provide accurate assistance.
• Build and maintain positive relationships with customers.

Requirements for the role of Call Center Agent

• High school diploma or equivalent.
• Proven experience of 1-2 years as a Call Center Agent or in a similar customer service role.

Skills and Knowledge Desired

• Fluency in both English and Tagalog is essential.
• Excellent verbal communication skills with a clear and friendly tone.
• Strong active listening skills and the ability to empathize with customers.
• Proficiency in using call center software and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Positive attitude and a team player.
• Flexibility to work in shifts.

Benefits

• Competitive salary package
• Opportunities for career growth and professional development
• Comprehensive benefits package
• Supportive and collaborative work environment.

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