Call Center Agent Advertising industry Dubai

Advertising industry is presently hiring well experienced and customer oriented candidate for the job role of Call Center Agent to join their team in Dubai. The job holder will serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow up with concerned departments, maintain accuracy in fulfilling customer requests and updating all relevant records.

Requirements of Call Center Agent

• Deliver the best customer service by attending and resolving queries / issues.
• Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
• Analyze the various parts of a problem properly and develop logical solutions
• Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.
• Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
• Follow up on registered cases / queries when necessary.

Requirements of Call Center Agent

• Bachelors degree.
• 3+ years experience preferably from shipping and logistics industry.

Skills and Knowledge Desired

• Good english communication skills.
• Proficient in microsoft office.
• Listening skills.
• Attention to detail.
• Problem solving skills.
• Stress management skills.

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Tagged as: Call Center Representative, Khaleej times jobs