Butlers Manager Jumeirah Group UAE

Burj Al Arab is presently hiring suitably qualified and experienced candidate for the job role of Butlers Manager. This vacancy was announced by the hotel on January 2, 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Butlers Manager

• Manages day to day operation of the department thus ensuring all service standards are met in line with standard operating procedure and they are followed in courteous yet professional manner thus providing delightful and engaging services to all guests
• Leads, motivates & continuously develops the Team to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores
• Recognizes all repeat and important guests and builds rapport to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
• Handles escalations and concerns and resolve them, tracking and notifying proper areas and responsible person to guarantee memorable experience for our guests
• Oversees that Assistant Butler Managers and Team leaders are leading the team efficiently and diligently and all Butlers report to their daily assignments on time and are properly groomed and dressed in line with Jumeirah grooming standards
• Manages the department and ensure that all Butlers have knowledge of in-suite services, dining services, Kids club, Spa and wellness services, technology, and amenities etc. Conduct hotel / suite show around when requested by top management
• Monitors the Credit Check, Rate variance, housekeeping discrepancy reports and that they are action, duly sign, and filed as require.
• Actively obtains feedback from guests through comment cards/trip advisor etc. improve services and facilities. Obtained feedback is share with respective departments
• Maintains quality service by enforcing quality and customer service standards as per LQA. Analyses Mystery Customer information, Profile Quality scores & LQA results, communicates them to the team and develops Corrective Actions, as needed.

Requirements of Butlers Manager

The requirements of Butlers Manager are as under:

• Bachelors degree in the relevant field.
• Two years of experience in the same role in a 5-star hotel.

Skills and Knowledge Desired

• Fluent in English, additional languages are a plus.
• Excellent interpersonal and communication skills   .
• Adaptability to work cohesively with co workers both within and outside of your department.

Human Resources Officer Hyatt Centric Jumeirah Dubai

Front Office Hotel Host Hyatt Place Jumeirah

Housekeeping Attendant Jumeirah at Saadiyat Island

Tagged as: Butler