Butler Royal Residences & Villa Jumeirah Zabeel Saray

An opportunity has arisen for a Butler to join Royal residences and Villa Team in Jumeirah Zabeel Saray. The job holder will be responsible for providing personalized services to guests, ensuring their comfort and satisfaction with a high level of attention to detail and discretion.

Responsibilities of Butler

• Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and save the data correctly for the CID Report.
• Prepare registration cards for the next day’s arrivals.
• Conduct check-in and check-outs with accordance to procedure.
• Escort the guest directly to the residences after proceeding with the check-in.
• Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
• Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy.
• Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.

Requirements of Butler

• Completed Secondary School Education.
• Minimum 1-2 year of experience in a similar role in a 5-star hotel or luxury environment.

Skills and Knowledge Desired

• Basic knowledge of mathematics (incl. Percentage calculations)
• Able to communicate effectively and to respond well (switched on) to questions and requests
• Well groomed/presented
• Enthusiastic and eager
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Should be able to quickly learn and adapt to a new work environment
• Additional Language would be of advantage: Arabic, Russian or European language

Butler Guest Relations Jumeirah Al Naseem

Chef De Partie Jumeirah Beach Hotel UAE

Tagged as: Butler