Butler, Jumeirah Zabeel Saray UAE

Jumeirah Group presently has job opening for eligible candidate for position of a Butler . The aspiring candidate will work at Jumeirah Zabeel Saray in Dubai (subsidiary of Jumeirah Group). This job has been posted by Jumeirah Group on 2 November 2023 and is now open for all desirous candidates.

Job Purpose of A Butler

Deliver personalized and exceptional guest service, catering to the specific needs and preferences of high end clientele in a luxury setting.

Duties of A Butler

• Greet and Escort guests to their room, handle guests, luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary.
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly.
• Carries out guest registration, cashiering and other administrative tasks as per service standards and directions, maintaining seamless interaction with guests to facilitate guest recognition.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures.
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk.
• Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
• Maintain an organized and professional atmosphere.
• Prepare and set tables and/or trays according to property standard SOPs, outlet requirements and as per meal period and guest’s requirements.

What You’ll Do More?

• Serve and clear food & drinks efficiently & punctually in line with our service standards.
• Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards, report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guest and internal customers.
• Comply with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
• Adhere to all HACCP standards in line with local regulatory requirements.
• Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards.
• Any other duties as may reasonably be requested by the management and reporting manager.

Who Can Apply?

Qualification

• Bachelor’s degree in a given field.

Experience

• 3 years of experience within the international luxury hospitality industry.
• Experience working in a multi-cultural environment.

Skills & Knowledge Desired

• Ability to manage and maintain relationships with guests while maintaining a professional distance.
• Strong communication and interpersonal skills.
• Strong customer service orientation.
• Impeccable level of personal presentation and hygiene.
• Immense respect for guest privacy and confidentiality.
• Knowledge of fine dining and premium dining restaurants, theaters, and other attractions.
• Broad knowledge and understanding of fine wine and foods paring.
• Computer literacy with an acceptable experience in using F&B applications.
• Basic knowledge of food service, food safety and hygiene.
• Proficient in English.
• Russian Speaker.
• Knowledge of additional language.

Butler, Jumeirah Marsa Al Arab

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