Butler Jumeirah Zabeel Saray Dubai

As a Butler- Villa Jumeirah Zabeel Saray Dubai you’ll be responsible for delivering luxurious and personalized services to the guests in line with Jumeirah standards thus creating a delightful and memorable experience throughout their stay.

Responsibilities of Butler

• Greet and Escort guests to their room, handle guests’ luggage and other baggage.
• Ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly.
• Carries out guest registration, cashiering and other administrative tasks as per service standards and directions.
• Maintaining seamless interaction with guests to facilitate guest recognition.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures.
• Inform the manager’s as necessary.
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk.
• Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
• Maintain an organized and professional atmosphere.
• Prepare and set tables and/or trays according to property standard SOPs.
• Outlet Requirements and as per meal period and guest’s requirements.
• Serve and clear food & drinks efficiently & punctually in line with service standards.
• Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards.
• Report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guest and internal customers.
• Comply with all relevant Health, Safety and Environment management procedures and controls.
• A defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
• Adhere to all HACCP standards in line with local regulatory requirements.
• Any other duties as may reasonably be requested by the management and reporting manager.

Requirements of Butler

• High school diploma or equivalent.
• 3 years of experience within the international luxury hospitality industry
• Experience working in a multi-cultural environment.

Skills and Knowledge Desired

• Ability to manage and maintain relationships with guests while maintaining a professional distance.
• Strong communication and interpersonal skills.
• Strong customer service orientation.
• Impeccable Level of Personal Presentation and Hygiene.
• Immense Respect for Guest Privacy and Confidentiality.
• Knowledge of fine dining and premium dining restaurants, theaters, and other attractions.
• Broad knowledge and understanding of fine wine and foods paring.
• Computer literacy with an acceptable experience in using F&B applications.
• Basic knowledge of food service, food safety and hygiene.
• Proficient in English – Essential.
• Russian Speaker – Essential.
• Knowledge of additional language.

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