Butler Jumeirah Zabeel Saray Dubai

As a Butler- Villa Jumeirah Zabeel Saray Dubai you’ll be responsible for delivering luxurious and personalized services to the guests in line with Jumeirah standards thus creating a delightful and memorable experience throughout their stay.

Responsibilities of Butler

  • Greet and Escort guests to their room, handle guests’ luggage and other baggage.
  • Ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary.
  • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
  • Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly.
  • Carries out guest registration, cashiering and other administrative tasks as per service standards and directions.
  • Maintaining seamless interaction with guests to facilitate guest recognition.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures.
  • Inform the manager’s as necessary.
  • Maintain operation and cleanliness of the Butler Pantry & the Reception Desk.
  • Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
  • Maintain an organized and professional atmosphere.
  • Prepare and set tables and/or trays according to property standard SOPs.
  • Outlet Requirements and as per meal period and guest’s requirements.
  • Serve and clear food & drinks efficiently & punctually in line with service standards.
  • Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards.
  • Report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guest and internal customers.
  • Comply with all relevant Health, Safety and Environment management procedures and controls.
  • A defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
  • Adhere to all HACCP standards in line with local regulatory requirements.
  • Any other duties as may reasonably be requested by the management and reporting manager.

Requirements of Butler

  • High school diploma or equivalent.
  • 3 years of experience within the international luxury hospitality industry
  • Experience working in a multi-cultural environment.

Skills and Knowledge Desired

  • Ability to manage and maintain relationships with guests while maintaining a professional distance.
  • Strong communication and interpersonal skills.
  • Strong customer service orientation.
  • Impeccable Level of Personal Presentation and Hygiene.
  • Immense Respect for Guest Privacy and Confidentiality.
  • Knowledge of fine dining and premium dining restaurants, theaters, and other attractions.
  • Broad knowledge and understanding of fine wine and foods paring.
  • Computer literacy with an acceptable experience in using F&B applications.
  • Basic knowledge of food service, food safety and hygiene.
  • Proficient in English – Essential.
  • Russian Speaker – Essential.
  • Knowledge of additional language.

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