An exciting opportunity has been announced by Jumeirah Al Naseem for the job role of Butler Guest Relations. The selected candidate will typically involves providing personalized and high-quality service to guests, ensuring their comfort and satisfaction during their stay.
Responsibilities of Butler
The main duties and responsibilities of this role are:
- Butlers act as the main contact of the guests and ensures communication with other departments is flawless in order to execute the smallest to most complex request and provide the highest level of service.
- The Butler is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.
- Extend a warm welcome to all guests and visitors in the lobby and any other hotel area.
- Identify and anticipate guest’s needs and assist in any possible way.
- Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels restaurants and facilities across the resort.
- Conduct a property show around and room orientation to visitors / guests.
- Maintain the privacy of all guests by ensuring that no guests’ details are disclosed to anybody.
- Constantly provide an approachable, helpful and friendly service to guests and colleagues.
Requirements of Butler
- Bachelor’s degree in Hospitality management or a related field.
- Minimum 1-2 year of experience in a similar role in a 5-star hotel or luxury environment.
Skills and Knowledge Desired
- Strong interpersonal and communication skills
- Flexible schedule to meet demands of hotel occupancy
- Enthusiastic, self-motivated and with ability to exercise initiatives
- Fluency in English and additional language (fluency in Russian is an advantage).
