Butler Accor Hotels UAE

Raffles the Palm Dubai is presently accepting applications from suitable candidate for the job role of Butler. This vacancy was announced by the Company on January 8, 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Butler

• Ensures all the residents receive prompt and courteous service.
• Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
• Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
• Checks the expiry dates of all perishables and practices optimum usage of recourses.
• Ensures that consumption of resident supply is under control
• Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service.
• Practices up-selling of the hotel products and facilities.
• Adhere to the core values and the Brand dimension of Raffles The Palm
• Ensure that repeat residents are met and greeted regularly and the profiles are updated.
• Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
• Attends daily briefing and notes all information about the residents and functions in the hotel.

What You’ll Do More?

• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
• Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
• Takes initiative and provides all residents with pro active and personalized service
• Checks all items (Amenities, laundry, etc) before delivering to the residents.
• Provide balcony dinners and creates secret spaces for guest’s privacy and romance by thoughtful and caring service
• Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
• Does not intrude into the private space of residents more than what is necessary.

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements.

Requirements of Butler 

• Degree from School for Tourism & Hotel Management is preferred. 
• Minimum two year’s experience as a butler.

Skills and Knowledge Desired

• Good English language verbal and written communication skills.
• Good level of engagement with residents.
• Ability to work cohesively with co-workers and managers as part of a team.
• Ability to be attentive to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel residents and patrons.
• Ability to exercise good judgment with difficult guests.
• Understanding and ability to work in a multi cultural environment.

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