Business Solutions & Operations Specialist Emirates Airlines Dubai

Business Solutions & Operations Specialist Emirates Airlines in Garhoud Area opposite to Airport Terminal 3, Dubai, UAE will be responsible for managing the end-to-end delivery of projects prioritized in alignment with the department’s strategy. The focus will be leveraging existing or new technologies to achieve Emirates Business Rewards’ vision. Candidate will be responsible for the business support and operations functions to ensure Emirates Business Rewards business continuity. This is an Intermediate level Fixed Contract (3 Years) job. And salary can range between 10000-20000 AED/month.

Responsibilities of Business Solutions & Operations Specialist

• Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems.
• Enable requirements pertinent to security, data governance, communication, legal and analytics.
• Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.
• Gain an understanding of various internal Emirates Business Rewards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.
• Deliver all projects in a timely manner, within budgets and as per agreed quality standards.
• Manage end-to-end user and business process testing to ensure all business requirements are met and maintain a central repository of all relevant documentation.
• Contribute to the sourcing, evaluation and selection of solution vendors.
• Participate in partner launch negotiation meetings as the Emirates Business Rewards systems expert.
• Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented.
• Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.
• Ensure that all identify stakeholders and end user communities are fully brief well in advance of new functionality introduce to manage the adoption of change.
• Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.

Requirements for Role of Business Solutions & Operations Specialist

• Degree or Honors in a related field such as IT/Business.
• 3 years experience in the travel industry specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme)
• Experience in a commercial/sales function as business support or information technology.
• Experience in delivering complex/cross-functional projects.

Skills And Knowledge Desired

• Excellent stakeholder and vendor management.
• Cross-functional work experience, leading through influence.
• Good understanding of Return on Investment (ROI) and other key performance metrics.
• Excellent written and spoken English.
• Flexible to work longer hours when required and open to travel for business.

Vice President Technical & Operational Learning Emirates Airlines Dubai