Job Description
Business Resilience Group Manager at Dubai Ports (DP) World will support the Group Director Business Resilience in building and embedding DP World’s capability to prevent, withstand and adapt to threats and shocks to their people, business or reputation. The role’s aim is to become the trusted advisor to the business on all areas of crisis management and to coordinate and align with emergency management and business continuity functions. The role will implement the operational resilience strategy and to support innovation and development within the operational resilience programme for DP World. This Group Manager is an excellent communicator and relationship builder, using these skills to enhance and strengthen the operational resilience programme. Collaboration and coordination is critical to success and as such, the ability to liaise and communicate with all Risk functions is a key purpose.
Responsibilites of Business Resilience Group Manager
- As part of the Business Resilience team, support and drive the delivery of a best-in-class operational resilience function including hands-on responsibility for delivery of projects to develop and deliver effective Group-wide incident-to-crisis response and business continuity frameworks.
- Primary responsibility for driving the crisis management programmes across Strategic, Tactical and Operational levels, in line with ISO22361 guidelines.
- Providing the business with advice, support and tools to be able to inform BIAs, Crisis Management Plans and exercises to improve crisis continuity capability.
- Design and deliver crisis management training and exercising at Silver & Bronze levels. This includes a variety of validation methods including SimEx and tabletop exercises
- Develop a robust validation and exercise methodology to be used at Bronze Levels.
- This includes developing templates, resources and reports that can be completed by Bronze Crisis Coordinators.
- The Lead will provide support for Bronze level Crisis coordinators to complete annual exercises and undertake reviews of Report outputs.
- Creation and management of a reporting structure / tool to ensure lessons learned are delivered Group wide and recommendations and actions are followed up and implemented within a specific timeframe.
What You’ll Do More?
- Provide clear crisis management subject matter expertise to business leaders and colleagues, delivering information through creative presentations, reports, training sessions and engagement campaigns.
- Lead the delivery of resilience projects, including management of the implementation and maturity of the Group-wide mass notification.
- Innovate and modernise the resilience programme using digitisation and creative tools to improve reach, delivery and engagement.
- Work with key Group stakeholders to ensure full coordination of resilience methodologies, principles and ways-of-working.
- Provides internal subject matter expertise on resilience methodologies, in particular technology and cyber resilience.
- Support the Group Crisis Coordinator if there is a live crisis.
- As part of the Resilience function this role will also support, collaborate and facilitate the implementation of the Business Continuity Management System
- Act as an ambassador for DP World at all times when working.
- Promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture.
- Understanding and following DP World’s Code of Conduct and Ethics policies
- Perform other related duties as assigned.
Eligibility Requirements
The eligibility requirements for role of a Business Resilience Group Manager are as under:
- Bachelor’s degree in business administration, management, or a related field.
- 5-6 year’s demonstrable experience successfully delivering all aspects of operational resilience programmes.
- Proven experience working in a resilience role within industry or professional services.
- Experience in leading budgeted resilience projects across a Global footprint.
Skills Desired
- Excellent communication skills with an ability to articulate clearly and knowledgeably to Strategic, Tactical and Operational levels
- Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them.
- Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business.
- Strong understanding of the latest resilience methodologies, including technology and cyber resilience.
- Ability to organise and audit work, including the collation of clear statistics over time.
- Confident to challenge traditional approaches to create and foster improvements and innovations across the programme.
- Conscious of others time, is direct and can adapt their communications style.
- Good understanding of information security and network security principles, theories and methodologies.
Group Manager Operational Resilience, Dubai Ports (DP) World
