Business Intelligence Analyst ENOC Dubai

The Business Intelligence Analyst at ENOC will actively participate in assisting the ENOC Business Intelligence department to: Estimate Market Share of ENOC product markets/ services, to identify opportunities of market share expansion, Conduct Market Feasibility studies for new ENOC ventures and identify market potential to enable decision making related to ENOC portfolio analysis and management.

Purpose Of Business Intelligence Analyst

• Implement the Data Analytics & Modelling Services in ENOC towards improving business level Operational Efficiency.
• The focus of the role will be working towards providing reliable and actionable insights to ENOC Businesses in a timely manner, and helping them make informed business decisions.
• Liaising with research stakeholders (businesses, agencies and field staff) to ensure consistently high standards of deliverables is key to the role.

Principal Accountabilities Of Business Intelligence Analyst

• Assisting Manager, Business Intelligence, to conduct Market Estimation and Market Share studies:
• Work on the logistical aspects of Market Sizing/ Market Estimation Research studies for ENOC businesses, products and services.
• Focusing on deriving precise inputs on market shares and operational efficiency and assist in ENOC Strategy development.
• Logistical aspects of Research studies mainly include:
• Working with Professional Research agencies to monitor fieldwork quality and fieldwork progress to ensure adherence to schedule.
• Assisting in information analyses received from the research studies.
• Liaising with ENOC Group Procurement & Contracts to ensure that Research inputs to the tendering process are given in a timely manner.
• Coordinating with ENOC Group Financial Services to ensure that payments to Professional Research agencies are made on time.
• Assisting Manager, Business Intelligence, in conducting Market Feasibility studies for new ENOC ventures.
• Conducting analysis of market to enable decision making on ENOC Portfolio Analysis and Management.
• Identifying market potential to facilitate decision making on adoption of new ventures.
• Studying the market/ industry to ascertain ‘white spaces’ in the market and establishing if ENOC ventures can meet financial goals in the market to meet aspirations.
• Supporting Manager, Business Intelligence, to implement Data Analytics & Modelling Services for Business Level Operational Efficiency:.
• Conducting projects on data modelling, higher order analytics and forecasting under close supervision from Manager, Business Intelligence.
• Analyzing information available with ENOC (e.g., sales, revenue, etc.) to identify possible areas that will help the business improve efficiencies in operations.
• Conducting basic segmentation analysis to assist businesses in focusing activities on right target audiences.
• Helping implement Data Analytics & Modelling services as a full-fledged offer to the ENOC Group of businesses.
• Assisting Senior Executive, Business Intelligence, in conducting the Annual Customer Satisfaction Research studies in ENOC (for external stakeholders and internal stakeholders).

What You Will Do More

• Conducting Customer Satisfaction studies for ENOC businesses and Corporate departments as advised by the Senior Executive, Business Intelligence.
• Supervising the studies and liaising with agencies and ENOC departments/ businesses on logistical operations.
• Analyzing business level opportunities and weaknesses to improve operational process measures for finalization with Manager, Business Intelligence.
• Facilitating action planning workshops for businesses towards enhancing operational processes to maximize customer satisfaction; finalizing action planning reports with Senior Executive, Business Intelligence, for review of the business; monitoring the implementation of action plans by businesses.
• Accomplishing day-to-day Business Intelligence Research activities.
• Emphasizing on Business Intelligence research aimed at value addition to business streams and corporate departments.
• Conducting smaller/ non-strategic Business Intelligence Research studies for ENOC and its subsidiary companies under the guidance of the Manager, Business Intelligence. This includes projects conducted through Professional Research agencies, as well as, studies conducted In-House by Business Intelligence Research department.
• Implementing Qualitative and Quantitative Marketing Research studies, as well as back­ end analytical support, under the guidance of the Manager, Business Intelligence.
• Liaising with research partners on project management.
• Ensuring high standards of delivery of findings on studies undertaken.
• Coordinating with non-research stakeholders, e.g., Procurement, Finance Department, etc., to ensure smooth flow of the research studies undertaken.
• Creating customer profiles by demographic and behavioral characteristics (basic segmentation).
• Drafting first-cut Research proposals for studies conducted In-house by the Business Intelligence Research department.
• Drafting first-cut presentations for studies undertaken on behalf of internal stakeholders for finalization by Manager, Business Intelligence.
• Providing timely and actionable insights to stakeholders to formulate business strategies.

Minimum Requirements

The eligibility requirements for the role of Business Intelligence Analyst are as under:

• Bachelor degree in Statistics, Economics, or Business Administration (Marketing/ Finance Specialization).
• 4-5 years of Marketing Research and Analytics experience, preferably on the agency side.

Desired Skills & Knowledge

• Knowledge of Market Research and Analytics techniques.
• Should have exposure to strategic research studies/ analysis like Market Segmentation, U&A’s, Simulated Test Marketing, Corporate & Brand Equity, Pricing Studies, Portfolio Optimization, Shopper Research.
• Should be able collate and produce analysis using data from various sources.
• Conducting large scale studies and liaising with agencies and ENOC departments/ businesses on logistical operations; being strong in operations is the key to form a sound basis of research.
• Understanding of the Middle East markets would be desirable – experience outside the Middle East region would be a definite plus.
• Level and type of behavioral and functional competencies required.
• Strong analytical ability and creativity is required for the position.
• Ability to translate research findings to actionable insights is essential.
• Strong in Interpersonal skills.
• Must be a good team player.
• Strive towards keeping clients satisfied through active servicing.
• Must have proven ability in presentation/ communication skills.
• Must have strong understanding in Microsoft packages – Word, Power Point and Excel.
• Should be able to formulate/ build spreadsheet models and prepare presentations.
• Must have working knowledge of statistical software like SPSS.