Business Excellence Manager DAMAC Group UAE

Manager Business Excellence at DAMAC Group will work closely with senior internal and external stakeholders on Business Process Change initiatives across all business lines and operating companies to deliver tangible benefits to financial performance, collaboration, operating efficiency, controls and Customer Experience.

Responsibilities

• Manage a portfolio of Business Process Change projects.
• Build and maintain relationships with senior stakeholders and third party consultants to understand business requirements, align objectives, drive progress & accountability of project from conception to completion.
• Deployment and adoption of Business Excellence framework.
• Benefit realization of initiatives.
• Scoping and definition of continuous improvement / Business process transformation programs.
• Conduct & facilitate business process mapping exercises and contribute to re-engineering projects across departments, functions and group activities.
• Develop and maintain business process documentation (including policies, process maps, quality and controls framework, KPIs, desk top procedures, training documents)
• Monitor changes and provide timely updates to the business process library using adequate BPM systems (preference is ARIS).
• Evaluate existing processes (“as is”), analyze implemented changes and recommend adjustments to workflows, systems, schedules, or other processes (“to be”) to drive adoption, address control gaps or identify efficiency opportunities.
• Contribute to transformation projects as required, including project management and staff training.
• Provide transparent and timely updates on activities and performance.
• Manage direct reports with adequate supervision, guidance, performance feedback.
• Maintains confidentiality of all information shared at all times
• Comply with company and functional governance and control requirements.

Requirements for Role of Business Excellence Manager 

• Minimum Bachelors in Finance/Business Management/similar.
• 10+ years relevant experience in working with Business Excellence, Process Mapping, Process Re-engineering (non-negotiable) and Process Improvement.
• Business Process Management expert with regional experience preferred.
• Project Management Professional (PMP), Six-Sigma Black Belt certification preferred.
• Experience seeing projects through the full life cycle in line with scope, budget, timeline and reporting to senior management.
• Expert with business process management software tools, methodologies, and best practices. Experience with ARIS is a huge advantage in this role.

Senior Manager Business Excellence DAMAC Group