Branch Teller HSBC UAE

HSBC UAE are currently seeking an ambitious individual to join as a Branch Teller and Service Officer working together with colleagues to define, manage and achieve divisional business targets. This job is only for the candidates of UAE Nationals. If you are willing for this role then submit your application now.

Responsibilities of Branch Teller

• To contribute to the Bank’s business operations & goals by providing consistently high quality Branch Operations services to the Bank’s customers.
• In line with the UAE Central Bank Consumer Protection Regulations that aim to strengthening the protection of consumers’ interests and enhancing their awareness and use of financial services.
• Contribute to the Bank’s business objectives & goals by providing personalized effective service while ensuring full compliance and other procedure manuals including instructions issued from time to time.
• Significant volumes of transactions which consist of large amount and hence their processing with appropriate authorisation and controls is critical.
• Also ensuring to perform daily cash balance that is assigned.
• Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques.
• Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types.
• Accept and handle agreed volume of work.

What You’ll Do More?

• Receiving cheque returns sent by clearing team and other branches for accounts pertaining to respective Branch.
• Delivery of Cheque returns to the customers as per procedure.
• Notifying customers for returned cheques and updating in System.
• Ensure end of day OD balance of physical cheques as per ICCS system.
• Records are being sent for scanning to be filed and indexed.
• Cross sell bank products by answering inquires and informing customer new services and products promotions ascertaining customer need and directing customer to branch representative.
• Reconciliation of cash assigned to individual by proving the daily balancing.
• Manage customer expectation for each interaction & take ownership of customer complaints and take them to resolution.
• Participate in all team Activities like the morning huddle, all sort of training and coaching.
• Understand and contribute to the objectives of the group strategy Managing for Growth.

Requirements of Branch Teller

• Bachelor’s degree is must to obtain visa in UAE.
• 1-2 years of experience in similar role.

Skills and Knowledge Desired

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Customer driven with a strong focus on quality of service.
•  Proven ability in making lending decisions in accordance with bank policy and guidelines.
• A clear understanding of how value is created within the Premium segment, both for customers and the bank.
• A broad knowledge of financial planning and defining customer needs.
• An understanding of the needs of the mass affluent customer segment in general.
• A full understanding of referral processes
• An understanding of the premier, advance andpersonal banking proposition.

Audit Manager HSBC UAE

Head of Unsecured Lending HSBC UAE

Tagged as: HR Officer