Branch Manager, National Bank of Fujairah

National Bank of Fujairah (nbf) is actively recruiting suitably qualified candidate for the job role of a Senior Branch Manager. The selected candidate will be assigned to work at nbf branch in Sharjah. This job has recently been posted on bank’s career page and is inviting applications from all interested Emiratis (UAE nationals).

Job Purpose of A Senior Branch Manager

• To position the branch as an effective sales and service outlet by providing superior customer focused services, increase the customer base & meet the branch targets.
• Ensure that local regulatory compliance functions are in place & monitored properly.
• Manage the business risks and controls from overall governance perspective.
• Achieve high level of customer satisfaction by defining roles and responsibilities and monitor branch resources in order to consistently meet the set service delivery standards.
• Set job objectives & perform timely review to measure performance.
• Identify new business opportunities within local trade boundaries through broader market knowledge.
• Maintain & develop the Emiratization percentage in the branch.

Job Duties of A Senior Branch Manager

• Achieve set targets in terms of building assets, liabilities and profit target of branch for Retail and SME.
• Manage the branch existing borrowing relationships.
• Achieve budgeted growth in the revenue in operating income from the portfolio over the previous year.
• Responsible for ensuring proper Business Continuity Plan (BCP) is in place.
• Provide high quality service to customers.
• Achieve set targets in terms of service standards for customer transactions.
• Provide prompt services to the customers & deal with all complaints with utmost importance.
• Manage the business risks and controls.
• Comply with the policies of the bank while performing duties.
• Capitalize on cross sell opportunities.
• Help and organise sales promotions in coordination with HOCB, SME, HO Corporate.
• Organize training for staff based on training gaps identified.
• Handle career planning and professional performance management.
• Ensure job rotation within the branch.

Qualification & Experience

• Graduate (Master) degree from a recognised university.
• Minimum 10 years of experience in banking with 5 years in a sales & service role.

Skills & Knowledge Desired

• Ability to speak fluent English and Arabic.
• Knowledge of local banking regulations.
• Good knowledge of all retail products.
• Basic PC skills (MS Office & spread sheet).

Education Manager Aldar Education Abu Dhabi UAE

Tagged as: Branch Manager