Branch Manager Commercial Bank International

Commercial Bank International

Branch Manager at Commercial Bank International is responsible to ensure that specific business targets are achieved whilst maintaining high quality customer service and operational & compliance standards & work closely with other departments of RBG & the bank to achieve required goals.

Responsibilities of Branch Manager

  • Achieve assigned product sales, cross sale & other targets.
  • Identify & map the target market within the branch area to effectively guide the branch sales staff to acquire business.
  • Identify new business and develop and monitor existing relationships so as to maximize revenue for the branch.
  • Achieve the set targets in terms of building assets and liabilities and revenue budget of the branch and provide guidance and support to branch team members with their marketing efforts.
  • Interact effectively with RCD, COPs & other divisions to facilitate approvals & the quick processing of loans, cards & transactions.
  • Provide a high level of customer service & ensure customer satisfaction.
  • Keep complaints to a minimum & ensure quick resolution of complaints.
  • Ensure that all customer complaints that cannot be resolve immediately are escalate to the Customer Care Department within the stipulated timeframe.
  • Ensure that all applications & transactions are checked and rechecked to reduce error rates in transaction & account processing.

What You’ll Do More?

  • Improve knowledge levels of self & reporting staff for products, processes, systems, SOPs by continuously learning & updating self & reporting staff & by training staff.
  • Adhere to the banks policies & procedures & compliance requirements & maintain a high level of operational standards.
  • Consistently achieve acceptable risk ratings.
  • Ensure that all audit recommendations are implement within the maximum period stipulate.
  • Actively participate in corporate promotional activities, primarily to promote retail products and services.
  • Review debit balance or overdue accounts and ensure regularization / closure of such accounts.
  • Ensure proper reporting of suspicious transactions of any accounts at the branch and review dormant accounts regularly.
  • Ensure strict compliance with money laundering guidelines and ensure that only legitimate funds are accept.
  • Monitor & ensure proper maintenance of branch premises and highlight security concerns to relevant authorities.
  • Ensure surprise cash / security checks & all checks as per SOPs are carried out at the required frequency and that all control mechanisms are in place.
  • Ensure branch reports are checked & action taken as required.

Requirements of Branch Manager

  • Bachelor’s degree in any discipline
  • Minimum ten years experience across all functions of a bank branch.

Skills and Knowledge Desired

  • Sales & business generation skills.
  • Technical Knowledge of Products and Services.
  • Excellent verbal and written communication skills.
  • Analysis/Research Skills.
  • Counseling Skills.
  • Creative Thinking.
  • Decision Making skills.
  • Interpersonal Relationship Skills.
  • Leadership Skills.
  • Negotiating/Mediating, Planning Skills, Problem Solving.

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