Boutique Manager Seddiqi Holding UAE

Seddiqi Holding is actively seeking experienced and qualified individual to take the job role of Boutique Manager in Dubai. The successful candidate will be leading and inspiring team to deliver exceptional customer service and exceed sales goals. Desirous candidates fulfilling under mentioned criteria are encouraged to submit their applications.

Responsibilities of Boutique Manager

• Actively contribute and assist in developing strategies to increase store traffic; Promote brand awareness, establish market/store presence.
• Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty.
• Lead the team in executing an excellent after-sales experience and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
• Resolve customer complaints and responds to comments in a timely and professional manner.
• Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
• Communicate company set KPI’s; identifies and implements strategies to ensure performance standards are met for all the KPI’s.
• Analyze the store’s monthly performance, report current business trends.
• Maintain operations by ensuring compliance with company’s Standard Operating Procedure.
• Ensures that the team is knowledgeable and adequately trained in store operations procedures.
• Generates & analyzes sales reports and liaise with Brand Management and Merchandising teams to maximize stock potential.
• Submits daily invoices and sales recap to Finance.
• Ensures that the team is adequately trained in inventory management techniques such as in-bound & out bound movement of goods, receiving, stocking, restocking, transfers & managing inventory discrepancies.

What more you will do

• Manage the allocation of staff resources and scheduling to effectively drive sales & ensure excellent customer service.
• Create & maintain a positive and professional team environment that fosters trust, integrity & superior performance standards, leading by example.
• Provides on-going training & development to the team in the area of operating standards, customer service & product knowledge.
• Develops team members by establishing specific performance objectives, regularly measuring performance & conducting evidenced performance review feedback sessions.
• Conduct monthly coaching/counseling sessions with associates to review performance & provide constructive, timely feedback.
• Oversee annual review process for team and set annual employee goals.
• Ensure a consistent and effective in-store onboarding experience for all new hires.
• Maintain awareness of market trends and competition. Shares recommendation with Line Manager.

Requirements for Role of Boutique Manager

• Relevant degree in business, management or related field.
• 5-8 years of relevant experience, 2 of which in a managerial position in a luxury environment.
• Experience in luxury watch industry is mandatory.
• International experience in luxury watch industry is a plus.

Skills And Knowledge Desired

• Excellent interpersonal skills and the ability to build working relationships.
• Strong business development mindset, proactive in identifying potential new markets and customers.
• Proficiency in English language.

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