Body Shop Team Leader Alfahim UAE

Alfahim is actively seeking experienced and qualified individual to take on the role of Body Shop Team Leader in Abu Dhabi. Job holder will be responsible to oversee and monitor activities of the workshop team to ensure vehicles are repaired in accordance to established quality and safety standards and within set time frames. Also assist the team in diagnosis and related repair operations, provide guidance and recommend training as needed. Candidate will ensure repair costs are kept to minimum and appropriate documentation is available for all repair work. Also will be closely working with Customers, department manager and service team to ensure high level of customer satisfaction & optimum utilization of workshop premises.

Responsibilities of Body Shop Team Leader

• Operations: Conduct systematic performance of complex fault diagnosis, evaluation & repair processes as per principal guidelines.
• Delegate & supervise repair orders to foreman and technician.
• Discuss repair requirement with service advisor on day to day basis.
• Prepare the team for the upcoming jobs; allocate job cards to align the jobs to the skills set & efficiency level.
• Process Management: Effectively follow up and oversee progress for each job order to meet the agreed deadlines & check parts ordering status on daily basis.
• Cross check the original customer complaint in the pre-order form against the job card labor operation numbers to ensure agreed repairs are all concluded.
• Promote safety rules defined for the equipment, instruments and products.
• Prepare and conduct final check.
• Warranty: Monitor warranty jobs to ensure proper Warranty process handling.
• Review & assess job cards and other documentation to justify warranty claims and facilitate smooth processing.
• Performance Management: Monitor and action main key performance indicators (KPI’s) for performance on a daily basis.
• Increase workshop efficiency and optimize repair process of individual team members with transfer of knowhow and information on new technical features.
• Conduct on the job training (Technical, Health and Safety).
• Prepare reports to facilitate customer and management review.
• Review workshop figures, such as hours old, hours worked versus idle hours to monitor progress of operational targets.
• Team Management: Conduct regular performance reviews, coach, counsel, provide support and necessary tools.
• Create and ensure implementation of training plans and programs to enable team to accomplish their tasks efficiently.
• Prepare a team presentation for weekly team meetings which highlights Team Performance in specific timeline.

Requirements for Role of Body Shop Team Leader

• Diploma in Automobile, Mechanical Engineering or equivalent.
• Certification in Automotive or Diagnostic Technician is a plus.
• 7 – 8 years of minimum in experience in repair work & operations within work shop environment; out of which 3 years should be on Supervisory level.
• Experience within Luxury cars service/repair is a plus.

Skills And Knowledge Desired

• Communicate with Impact.
• Demonstrate Teamwork.
• Take Analytical Action.
• Deliver Results.
• Develop Oneself.
• Show Adaptability.
• Win with Customers.

Vehicle Valuation Consultant Alfahim UAE

Tagged as: Team Leader