Bellboy Villa Rotana Dubai

Villa Rotana Dubai is currently seeking for passionate and dynamic guest focused Bellboy who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to guests. As a job holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.

Responsibilities of Bellboy

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain awareness of guest profile through Opera guest profile system.
• Carry the guest luggage from the arrival point to the room and from the room to the departure point during check out.
• Handle all messages, mail, and packages for guests and employees, ensuring delivery at the appropriate time in a professional manner.
• Deliver morning newspapers to rooms.
• Deliver guest messages and other deliveries immediately without delay in a professional manner.
• Ensure concierge desk and store room is clean tidy and well organized.
• Holding a valid  UAE driving license.
• Ensure that cars are delivered within 5 minutes upon guest request.
• Maintain and safeguard all Guest car keys and record every car parked.

Requirements of Bellboy 

• You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel.
• 2 years previous experience in a similar role.

Skills and Knowledge Desired

• Good English communication skills along with strong interpersonal abilities are essentials.
• You must be physically fit, passionate and with a positive attitude.

Key Competencies

• Understanding the job.
• Taking responsibility.
• Recognizing differences.
• Customer focus.
• Adaptability.
• Teamwork.

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Tagged as: Bell man