Rotana Hotel & Resorts
Rose Rayhaan by Rotana is currently seeking for passionate and dynamic Bellboy. As a job holder you are responsible to provide professional and customer focused service to their guests, ensuring their stay will become a memorable experience.
Responsibilities of Bellboy
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain awareness of guest profile through Opera guest profile system.
- Carry the guest luggage from arrival point to room and from room to departure point on check out.
- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
- Deliver morning newspapers to rooms.
- Deliver guest messages and other deliveries immediately without delay in a professional manner.
- Ensure concierge desk and store room is clean tidy and well organized.
Requirements of Bellboy
- You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel.
- 1-2 years experience in a similar role.
Skills and Knowledge Desired
- Good English communication skills along with strong interpersonal abilities are essentials.
- The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character.
- You must maintain physical fitness, demonstrate passion, and exhibit a positive attitude.
Key Competencies
- Understanding the job.
- Taking responsibility.
- Recognizing differences.
- Customer focus.
- Adaptability.
- Teamwork.
Guest Service Agent Centro Rotana Sharjah
Assistant Financial Controller DAMAC Hills 2 Hotel Rotana Dubai
