Bell Attendant Rotana Resort & Spa Al Aqah Fujairah

Rotana Resort & Spa Al Aqah Fujairah  is currently seeking for passionate and dynamic Bell Attendant who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to guests. As a job holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.

Responsibilities of Bell Attendant

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain awareness of guest profile through Opera guest profile system.
• Ensure all messages, mail, and packages for guests and employees are handled, ensuring their delivery at the appropriate time in a professional manner.
• Deliver morning newspapers to rooms.
• Deliver guest messages and other deliveries immediately without delay in a professional manner.
• Ensure concierge desk and store room is clean tidy and well organized.

Requirements of Bell Attendant

• You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel.
• 2+ years previous experience in a similar role.

Skills and Knowledge Desired

• Good English communication skills along with strong interpersonal abilities are essentials.
• The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character.
• You must maintain physical fitness, passion, and a positive attitude.

Key Competencies

• Understanding the job.
• Taking responsibility.
• Recognizing differences.
• Customer focus.
• Adaptability.
• Teamwork.

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Tagged as: Bell Attendant