Bell Attendant Concierge Jumeirah Marsa Al Arab

An opportunity has arisen for a Bell Attendant to join the Concierge team at Jumeirah Marsa Al Arab. The selected candidate will assist guests with their luggage, provide information about the facilities and services of the hotel, and often handle guest transportation requests. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities Of Bell Attendant

• Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and always provide a courteous and professional service.
• Open the car door for all guests arriving at or leaving from the main entrance in a polite and courteous manner and greet them with a warm smile.
• Assist guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.
• Deliver any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verifying the guest’s name and room number.
• Record any luggage deliveries and storages accurately on the correct form.
• Assist guests with directions within the hotel (i.e. guide them to their room, a restaurant etc.)
• Be aware of and follow all relevant SOPs and Jumeirah Policies & Procedures.
• Issue luggage tags to the guests correctly.
• Maintain a record of the car/taxi number plate for departing guests.
• Coordinate with Housekeeping to keep the Lobby clean at all times.

Requirements Of Bell Attendant

• Secondary School certificate.
• 2 years guest service experience in a 5-star Hotel.

Skills & Knowledge Desired

• Fluency in written and spoken English.
• Local area knowledge.
• Extrovert.

Bell Attendant, Jumeirah Marsa Al Arab Dubai UAE

Tagged as: Attendant, Bell Attendant