Aviation Cargo Services Operations Manager Transguard Group

An Aviation Cargo Services Operations Manager at Transguard Group will be responsible to support the smooth and efficient delivery of the Aviation Cargo contract, as well as any other allocated contracts, in line with the commercial agreement. Ensuring they always deliver exceptional service and maintain profitability & customer satisfaction. Working as part of a dedicated Operations team, ensuring data integrity & accuracy are always maintained, liaise with the relevant internal stakeholders including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.

Duties of Aviation Cargo Services Operations Manager

• Operational performance of the department.
• Management of data integrity and accuracy, across all accounts under your ownership.
• Flexibility in terms of hours & days of work depending on critically important working days as advised by the Client.
• Follow all Company procedures, guidelines, and systems.
• Shift deployment, time and attendance system and monthly invoices.
• Ensure the team maintain accurate and reliable data using the agreed formats.
• Carry out any additional responsibilities as assigned by the Management including but not limited to being on call.
• Assist with the wider Aviation team as and when requested by either the Account Manager, Senior Manager, BU Head or BU Director.
• Staff training (Internal & External).
• Build and maintain strong relationships with all clients, as well as Group colleagues.
• Staff uniforms, planning delivery and maintenance.
• Be responsible for overall Employee welfare, leave approvals, payroll concerns and any other HR related concerns.
• Accountable for staff briefings/Induction/Toolbox Talks/Safety.
• Responsible and accountable for client Service Level Agreement (SLA) /Key Performance Indicators (KPI) performance.
• Monitor that the service delivered is within the contractual terms.
• Oversea regulatory requirements relating to limousine operational procedures.
• Responsible for overall Operational performance of department prescribed in BU score car.
• Responsible for the financial performance of department.
• Responsible and accountable for shift deployment, time and attendance system and monthly invoices.
• Responsible and accountable for staff training (Internal & External).
• Responsible and accountable for staff welfare / absenteeism and attrition.
• Responsible and accountable for staff briefings/Induction/Toolbox Talks/Safety.
• Responsible and accountable for monthly meetings, client as well as department and Operational team.
• Responsible and accountable for new recruitment/ mandatory training/deployment of staff.
• Responsible and accountable for client SLA/KPI performance.
• Responsible and accountable for Admin & Operation Coordinators performance.
• Responsible and accountable for staff uniforms, planning delivery and maintenance.
• Responsible for assisting senior management for business development.

Requirements for Aviation Cargo Services Operations Manager

• College/university education.
• 2+ years of experience in a Similar Position in the industry including 3 years in managerial role in UAE.

Skills & Knowledge Desired

• Understanding of KPI’s.
• Understanding of Payroll, T&A systems, Rostering and Deployments.
• Knowledge of general Operational procedures and overall services.
• Previous experience with similar clients.
• Limousine & RTA process knowledge.

Hard Skills

• Report writing.
• Good mathematical ability.
• Valid UAE Driving License.
• Intermediate MS Office.
• Experience and knowledge of how to operate T&A systems.

Soft Skills

• Industry sense, communication abilities, language skills, time management, teamwork & leadership traits.
• Cultural Awareness.
• Operational deployment awareness.
• Customer Complaint & relationship management.
• Customer Service EExcellence.
• Drug & Alcohol Awareness.
• Effective Report Writing Skills.
• Conflict Resolution Skills.
• Incident & Accident Reporting.
• Managing Personal Performance.
• Resource Management.
• Telephone Etiquette.

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Tagged as: Operation Manager