Automotive Sales Supervisor Opel Alfahim Dubai

  • Full time
  • Dubai, UAE
  • Posted 3 weeks ago
  • 9000-20000 AED / Month

Automotive Sales Supervisor (Opel) at Alfahim will drive sales performance to achieve set revenue, profitability and customer service targets. Oversee and monitor daily plans of the team, make realistic forecasts based on deals closed each week as well as oversee the team’s daily activities to review sales progress as per set dealer standards. Work closely with the line manager in the execution of sales plans and is the primary contact for the sales team to achieve set targets.

Responsibilities of Automotive Sales Supervisor

  • Sales: Receive and cascade set strategy and drive its success within the team to ensure alignment with set action plans.
  • Oversee and monitor the team’s sales plans/activities to achieve branch targets/goals related to unit sales, trade-in appraisals, deliveries, identify prospective customers, over-aged reservations, incoming leads report and Customer Service Index (CSI).
  • Operations: Oversee and monitor vehicle order intake, assists Sales Consultants where necessary and reviews order details to ensure customers are fully aware of and agree with the terms. And conditions and down-payment is collected in-line with set policies with line Manager’s approval on pricing.
  • Conduct post sale follow up to attract new and retain existing customers.
  • Performance Management: Monitor the key performance indicators (KPIs) for the team for service and efficiency to meet the department’s performance and customer service goals.
  • Review customer satisfaction index (CSI)/customer relationship management (CRM) reports on a monthly basis, suggest service improvement techniques. Provide feedback on performance as needed to achieve the desired results as per Opel standards.
  • Customer Service & Retention: In line with the Automotive division and Principal’s guidelines, implement customer retention strategy by implementing new ideas to retain customers.
  • Analyze sales satisfaction index (SSI) results, understand the root causes and ensure actions are in place, to proactively manage the customer expectations.
  • Team Management: Conduct regular performance reviews, coach, counsel, provide support and necessary tools.
  • Create and ensure implementation of training plans and programs to enable team to accomplish their tasks in efficiently.
  • Coordinate with the HR department/ senior manager for recruitment (internal/external) as required.

Requirements for Role of Automotive Sales Supervisor

  • Diploma in Business, Engineering or equivalent.
  • Bachelor’s degree in business, Engineering or equivalent is a plus.
  • 8–10 years of minimum experience in sales & operations within automotive industry. Out of which 3 years should be on supervisory level.
  • Experience in a luxury car brand is a plus.

Skills And Knowledge Desired

  • Leverage Industry Best Practices.
  • Drive Accountability.
  • Champion Change.
  • Encourage Excellence.
  • Develop and Engage Employees.
  • Display Emotional Maturity.
  • Impact Across Business.

Parts Department Manager Alfahim Abu Dhabi

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