Assistant Store Manager Landmark Group UAE

An exciting opportunity has been announced by Landmark Group for the job role of Assistant Store Manager in Dubai. Job holder will be responsible for assisting the Store Manager in managing the P&L and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel and adherence to company norms and sponsoring and coaching the team.

Responsibilities of Assistant Store Manager

Customer Focus

• Effective resource planning for customer service.
• Ensure regular training of staff on all aspects of customer service, product knowledge and selling skills.
• Implementing a high standard of customer focus within the store.
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
• Ensure customer needs are met and complaints/queries are resolved in a timely manner.
• Discuss/highlight customer feedback with ARM/Operations manager for appropriate actions in line with Company policy.
• Execute excellent customer service to drive high rate of conversion.

Sales and Commercial Profit

• Achieve the revenue targets for the store.
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store.
• Actively seeks ways to achieve or exceed shop sales targets.
• Monitor and control expenses ( overtime, local stock and consumables) through efficient store operations.
• Focus on improving under-performing departments and team members.
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff.

Shop Keeping and Store Standards

• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
• Oversee and monitor the inventory management in the store ( stock availability ,Stock Ordering, back store management, stock movement within store).
• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities.
• Ensure the company policy and procedures are communicate in a timely manner and adhered to accordingly.
• Oversee cash transaction entry and management ( petty cash, POS cash elements, change floats).
• Regularly audit store administration and resolve any issues.
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Maintain high standards of visual appearance throughout the store including all non-retail areas and Window.
• Prepare and review reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items).
• Execute price revisions within the store.
• Maintain a high level of store health and security for company assets, cash, stock and customer property.
• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters.

People Management

• Ensure expectations and priorities are communicated to staff.
• Review and provide regular feedback on staff’s performance against expectations.
• Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
• Support induction of new recruits through buddy system.
• Monitor staff welfare.
• Oversee staff development and drive motivation levels of the store associates.
• Ensure effective resource planning and succession planning.
• Planning and preparing work schedules and assigning staff to specific duties.

Requirements for Role of Assistant Store Manager

• Minimum High School Diploma.
• At least 1-2 years of experience in similar role.

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