Assistant Patient Experience Officer SSMC Abu Dhabi UAE

Sheikh Shakhbout Medical City is seeking an Assistant Patient Experience Officer in Abu Dhabi, UAE. The healthcare company published this opportunity on December 7, 2023 with job ID 44. The incumbent will be responsible for partnering with practice and operational teams with in-the-moment service recovery and assistance. 

Responsibilities of Assistant Officer Patient Experience

• Be a resource for information and additional enhancement to the experience of all SSMC visitors.
• Promotes a welcoming and friendly atmosphere for the patients and visitors.
• Ensures to greet patients, relatives, staff and visitors in a professional and courteous manner.
• Manages visitors by communicating the visiting time, amenities available, services SSMC provides.
• Explains facility policies and procedures for patients, families and visitors.
• Assists the Patient Experience Officer with patient concerns that are not able to be solved by their care team directly.
• Assists with facilitating sharing patient concerns with appropriate staff member(s), with guidance from Patient Experience officer, coordinating with a multidisciplinary team if necessary.
• Provides support in resolving conflicts within the point of service and acting as an intermediary between patients, families and staff.
• Maintains records of patient requests and concerns using the patient experience database system in an efficient manner for quality improvement opportunities.
• Communicates with patients and relatives in person with excellent standards of customer care.
• Assists patient with information on how to submit a formal complaint.
• Maintains confidentiality of patient information in accordance with facility policy.
• Encourages patients, families and visitors to provide their feedback through the facility surveys.
• Assists in coordinating, monitoring and facilitating training of staff in relation to SSMC Experience program modules.
• Compiles education tools and resources and maintains SSMC Experience website and data dashboard trackers.
• Assists in special projects – example: Orientation teaching, observations, audits, curb side consults, huddles and coaching in SSMC Service Standards.

Eligibility Criteria for Assistant Officer Patient Experience

The role of Assistant Patient Experience Officer requires the following qualifications and experience:

• Diploma in relevant field.
• Bachelor’s degree or equivalent in any relevant field is desirable.
• 1-2 years of experience.

Job Skills

• Teaching, doing presentation, public speaking skills.
• Ability of working on Microsoft Office applications.
• Able to coordinate events.

Specialist Physician Anesthesia Sheikh Shakhbout Medical City