Assistant Outlet Manager Jumeirah Marsa Al Arab

An opportunity has arisen for an Assistant Outlet Manager to join pre-opening of Jumeirah Marsa Al Arab Residences. The company published this job on 31 December 2023. Candidates fulfilling the eligibility criteria are encouraged to submit their application.

Responsibilities of Assistant Outlet Manager

• Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge.
• Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures.
• Monitors customer satisfaction & respond to customer feedback & complaints following Jumeirah International & Marsa Al Arab procedures for CSI and Complaint Handling.
• Maintains & actively use a database of customer details/ history and other strategies that assist in guest recognition.
• Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
• Makes suggestions to increase the market share for the Outlet.
• Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Support the Outlet Manager to implement the F&B marketing plan when required.
• Discusses menus, special requests etc. with chef.
• Attends & actively participates in the daily F&B briefings in the absence of the Outlet Manager.

Requirements of Assistant Outlet Manager

The requirements of Assistant Outlet Manager are as under:

• A hotel degree or equivalent qualification from a reputable business/hospitality institution.
• 2 years of experience within a similar role with high-end establishments, five-star hotels, or renowned restaurants.

Skills and Knowledge Desired

• Proficiency in Microsoft Office applications and cashiering systems like Micros (Micros-Fidelio, HIS, Oracle Hospitality) or similar point-of-sale (POS) systems
• Fluency in multiple languages relevant to the target markets (Russian, Spanish, French, German or Arabic).
• Open mindedness to new business approaches, inclined to think creatively and explore new F&B trends.

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