Assistant Outlet Manager AI Fayrooz Lounge Jumeirah Al Qasr Dubai

An opportunity has arisen for an Assistant Outlet Manager to join the team of Al Fayrooz Lounge located in Jumeirah Al Qasr at Jumeirah Beach Road, Madinat Jumeirah Resort, Al Sufouh, Dubai, United Arab Emirates. This is an Intermediate level full time job. For this job the salary ranges from 6000-12000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Assistant Outlet Manager

• Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the outlet manager in ensuring that all colleagues have full product knowledge.
• Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures.
• Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah International & Al Qasr procedures for CSI and complaint handling are followed.
• Maintains & actively use a database of customer details/ history and other strategies that assist in guest recognition.
• Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
• Makes suggestions to increase the market share for the Outlet.
• Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Support the Outlet Manager to implement the F&B marketing plan when required.
• Discusses menus, special requests etc with chef.
• Attends & actively participates in the daily F&B briefings in the absence of the Outlet Manager.

Requirements of Assistant Outlet Manager

• A hotel degree or equivalent qualification from a reputable business/hospitality institution
• At least 1 year of experience as an Assistant Outlet Manager within the Luxurious Hotel Industry.

Skills and Knowledge Desired

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, Italian, Spanish, German, or French) is required for this role.
• High working proficiency with Microsoft Programs, Micros PMS, SevenRooms and etc.
• Colleague attendance data
• Colleague records
• Daily Briefing Sheets
• Cleaning Schedules/Checklists
• P&L analysis
• Budgetary reports
• Telephone Test Call Results
• CSI & Customer Feedback

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